All hardware sold by Advanced Relay Corporation (ARC) is under warranty for one year from the date of delivery to ARC's customer. (In accordance with the warranty statement below.) Our software is warranted to perform as stated in our User Manual. If, at any time, a customer discovers a "bug" that affects the performance of the software (as specifically described in the User Manual) ARC will fix the "bug." If a customer has purchased a maintenance agreement, we will actively work with them to correct "bugs" or other problems in performance on a priority basis. An important feature of ARC's customer support policy is that when a customer calls for support they are connected with an engineer and not routed to a time consuming "customer service" queue.
From our End User License Agreement:
WARRANTY, REMEDY AND LIMITATIONS.
(a) ARC warrants only that the Licensed Program will perform in substantial accordance with the accompanying user manual for ninety (90) days following your receipt of the Licensed Program; and that any hardware accompanying the Licensed Program will be free from defects in material and workmanship under normal use and service for a period of one year.
(b) Some states do not allow certain warranty limitations, so the restrictions of this Section 2 will apply only to the full extent permitted by applicable law.
(c) ARC's entire liability and your exclusive remedy for any claim you may have against ARC shall be, at ARC's option, (i) return of amounts paid for the applicable Licensed Program; or (ii) repair or replacement of the Licensed Program or hardware that does not meet the above Limited Warranty and which is returned to ARC with a copy of your invoice. This Limited Warranty is void if failure of the Licensed Program or hardware has resulted from accident, abuse, or misapplication.
(d) EXCEPT AS PROVIDED ABOVE, THE LICENSED PROGRAM IS PROVIDED "AS IS" AND WITHOUT WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Customer assumes all risks as to selection, quality, installation, results and performance. ARC does not warrant that the Licensed Program will meet Customer's requirements or that the operation of the Licensed Program will be uninterrupted or error free.
(e) NEITHER ARC NOR ANY OF ITS SUPPLIERS SHALL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS OR PROFITS, BUSINESS INTERRUPTION OR DELAY, OR LOSS OR INABILITY TO USE DATA), EVEN IF ARC OR ANY OF ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REGARDLESS OF WHETHER ANY REMEDY SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT SHALL ARC'S LIABILITY UNDER THIS AGREEMENT EXCEED THE SUM OF ANY AMOUNTS PAID HEREUNDER BY CUSTOMER TO ARC.