Support and Maintenance

Development Support

Advanced Relay offers developers of LayGO® applications support for 3 or 12 months. During that time developers can get phone and/or Internet support. LayGO® provides several test programs in both executable and source code. These sample programs demonstrate how to build applications using the LayGO® API and its utilities.

Test Tools

In the case of customization or the development of a new driver, protocol, or special application, Advanced Relay develops test tools that will allow you to verify the work we do.

Installation Support

Support is critical during installation at the developer's customer site. It is during this phase that our help is most often required. Most communication problems are caused by incorrect cable layout or clock configuration, or are related to misconfigured protocol parameters. Here it is of utmost importance to have a suitable protocol analyzer to capture a communication session.

If the developer or the customer doesn't have a suitable protocol analyzer, Advanced Relay may be able to provide one.

Certification

Some public X.25 data network providers still require X.25 devices to be certified before being attached to their network. For other X.25 networks, as well as for other protocols, passing certain acceptance or verification tests will suffice. Advanced Relay can help you to obtain certification, acceptance or verification.

Contact us by phone or e-mail to discuss your support and maintenance requirements.